Refund policy
RETURN & REFUND POLICY
We want you to be satisfied with your purchase. If you experience a problem with your order, please contact us before returning any item.
DAMAGED, DEFECTIVE, WRONG OR MISSING ITEMS
If your item arrives damaged, defective, incorrect, or missing parts, please contact us as soon as possible after delivery. Please provide your order number and clear photos or videos showing the issue.
After reviewing your request, we may offer a refund, replacement, or another appropriate solution, depending on the circumstances and our supplier's applicable policies.
ITEMS NOT RECEIVED
If your order has not arrived, please contact us with your order number and tracking information. We will review the shipment and work with our fulfillment provider to determine the appropriate solution.
RETURNS
Do not send any product back without contacting us and receiving return instructions first.
If a return is required, the return address and instructions will be provided after your return request has been reviewed and approved. Returns may need to be sent to our fulfillment partner's designated warehouse.
Return shipping costs may apply depending on the reason for the return.
NON-RETURNABLE SITUATIONS
Refunds or returns may not be available for items that were ordered incorrectly by the customer, provided an incorrect shipping address, or where the product does not qualify under the applicable supplier or fulfillment policy.
REFUNDS
If your refund is approved, we will process the refund to your original payment method. The time required for the funds to appear in your account may depend on your payment provider or bank.
CONTACT US
For any questions regarding returns or refunds, please contact us at:
ajengngau64@gmail.com